I'm very satisfied with the experience with Promax. Their technicians were always on time for the appointments and on the work day. The heat pump was installed professionally and within the time window they promised. They are professional and very easy to work with. Responses have been very timely and courteous. Strongly recommend.
Heat Pump InstallationHVAC Emergency? We're On It.
Same-day service for no-cool, no-heat and no-hot-water calls, 7 days a week.
Prefer text-style booking? Send a request and mark it urgent.
These Count as Emergencies — Don't Wait
Small failures become expensive ones fast. Here's what we rush to, and what to do before we arrive.
No heat on a cold night
Furnace won't ignite, blows cold air, or keeps shutting off — we prioritize homes with kids, seniors, and medical needs.
AC down in a heat wave
When it's 100° out, a dead AC is a safety issue, not a comfort issue. Same-day priority dispatch.
Water heater leaking
A leaking tank can fail suddenly and flood. Shut off the water supply and call — no-hot-water calls get same-day service, 7 days a week.
Gas smell near the furnace
Leave the house first, call PG&E at 1-800-743-5000, then call us to inspect and repair the system safely.
Thermostat / system dead
Blank thermostat, tripping breakers, burning smells — stop running the system and have it diagnosed before damage spreads.
Frozen AC or refrigerant leak
Ice on the lines means shut it down. Running a frozen system destroys the compressor — the most expensive part.
We Handle These Emergencies Every Day
Same urgency, different system — here's exactly what we fix, with same-day priority.
AC Not Cooling
Emergency air conditioner repair →
No Heat
Emergency furnace repair →
No Hot Water / Leaking Tank
Emergency water heater repair →
Heat Pump Down
Emergency heat pump repair →
Mini Split Not Working
Emergency ductless mini split repair →
AC Emergency: What to Do First
Emergency AC repair guide →
Our Emergency Promise
- A human answers. Every day, 7:00 AM – 10:00 PM — no phone trees, no "leave a message."
- Same-day priority. Same-day service for no-cool, no-heat and no-hot-water calls, 7 days a week, with priority for seniors, infants, and medical needs.
- Stocked trucks. Capacitors, igniters, motors, and common parts on board — most emergency repairs finish in one visit.
- No weekend surcharge. Saturday and Sunday cost the same as Tuesday. Emergencies don't respect business hours; neither do our rates.
- Diagnostic fee waived with any repair. Approve the fix and the visit is free.
Most emergencies start as small problems. A yearly tune-up catches worn parts before they fail on a cold night or in a heat wave — see our HVAC maintenance service and the $99 tune-up special.
What Our Customers Say
Real, verified reviews from homeowners across San Jose and the Bay Area.
I had an airconditioning malfunction. The Promax Pro happened to be in my area when I reached out. He was at my house within an hour, diagnosed and quoted on the spot, and was able to do the repair immediately. Super friendly, professional, fast, and reasonably priced - what a great experience. Thank you!
AC RepairThere was a significant noise when the AC is turned on. They fixed it very nicely within one day by moving air intake away from the motor. They went under the house and did all the connections. They work professionally and clean after reasonably well. Great service…
AC RepairWhere We Work
Promax Service Group serves homes and businesses in San Jose, across Santa Clara County, and in nearby Peninsula and East Bay cities. Same-day service for no-cool, no-heat and no-hot-water calls, 7 days a week. Choose your city for local details, or call (669) 777-1997 to confirm we cover your address.
Comfort can't wait? Call now — we answer.

