⚡ Every day, 7:00 AM – 10:00 PM

HVAC Emergency? We're On It.

Same-day service for no-cool, no-heat and no-hot-water calls, 7 days a week.

Prefer text-style booking? Send a request and mark it urgent.

When to Call

These Count as Emergencies — Don't Wait

Small failures become expensive ones fast. Here's what we rush to, and what to do before we arrive.

No heat on a cold night

Furnace won't ignite, blows cold air, or keeps shutting off — we prioritize homes with kids, seniors, and medical needs.

AC down in a heat wave

When it's 100° out, a dead AC is a safety issue, not a comfort issue. Same-day priority dispatch.

Water heater leaking

A leaking tank can fail suddenly and flood. Shut off the water supply and call — no-hot-water calls get same-day service, 7 days a week.

Gas smell near the furnace

Leave the house first, call PG&E at 1-800-743-5000, then call us to inspect and repair the system safely.

Thermostat / system dead

Blank thermostat, tripping breakers, burning smells — stop running the system and have it diagnosed before damage spreads.

Frozen AC or refrigerant leak

Ice on the lines means shut it down. Running a frozen system destroys the compressor — the most expensive part.

Our Emergency Promise

  • A human answers. Every day, 7:00 AM – 10:00 PM — no phone trees, no "leave a message."
  • Same-day priority. Same-day service for no-cool, no-heat and no-hot-water calls, 7 days a week, with priority for seniors, infants, and medical needs.
  • Stocked trucks. Capacitors, igniters, motors, and common parts on board — most emergency repairs finish in one visit.
  • No weekend surcharge. Saturday and Sunday cost the same as Tuesday. Emergencies don't respect business hours; neither do our rates.
  • Diagnostic fee waived with any repair. Approve the fix and the visit is free.

Most emergencies start as small problems. A yearly tune-up catches worn parts before they fail on a cold night or in a heat wave — see our HVAC maintenance service and the $99 tune-up special.

Reviews

What Our Customers Say

Real, verified reviews from homeowners across San Jose and the Bay Area.

YS
Yu-Chung Sun Verified · Google
★★★★★
8 months ago

I'm very satisfied with the experience with Promax. Their technicians were always on time for the appointments and on the work day. The heat pump was installed professionally and within the time window they promised. They are professional and very easy to work with. Responses have been very timely and courteous. Strongly recommend.

Heat Pump Installation
MH
Miranda Hoogendoorn Verified · Google
★★★★★
9 months ago

I had an airconditioning malfunction. The Promax Pro happened to be in my area when I reached out. He was at my house within an hour, diagnosed and quoted on the spot, and was able to do the repair immediately. Super friendly, professional, fast, and reasonably priced - what a great experience. Thank you!

AC Repair
GG
Göktuğ Gürler Verified · Google
★★★★★
8 months ago

There was a significant noise when the AC is turned on. They fixed it very nicely within one day by moving air intake away from the motor. They went under the house and did all the connections. They work professionally and clean after reasonably well. Great service…

AC Repair
Service Area

Where We Work

Promax Service Group serves homes and businesses in San Jose, across Santa Clara County, and in nearby Peninsula and East Bay cities. Same-day service for no-cool, no-heat and no-hot-water calls, 7 days a week. Choose your city for local details, or call (669) 777-1997 to confirm we cover your address.

We Work Every Day · 7:00 AM – 10:00 PM

Comfort can't wait? Call now — we answer.

Call Now — (669) 777-1997