This Privacy Policy describes how Promax Service Group LLC  (“Promax Service,” “Promax,”  “we,” “us,” or “our”) collects, uses, and discloses your information when you use our website (the “Website”), social media pages, or other online services (collectively, the “Services”) and explains your privacy rights and how the law protects you. We also explain how we comply with RingCentral’s SMS/MMS content policy requirements for sending text messages.

Obtaining User Consent (Opt-in):
We will not send you any SMS messages unless you have given us your express prior written consent. This means you must actively opt-in to receive text messages from us. We will use various methods to obtain your consent, such as through a checkbox on our website form that clearly states you are opting in to receive SMS messages, or by having you send a confirmation text message to a designated number. We will record and track all opt-ins and opt-outs.

Opt-out:
You have the right to opt-out of receiving SMS messages from us at any time. You can do this by replying to any text message you receive from us with the keyword “STOP” or “UNSUBSCRIBE”.
We will clearly state instructions for opting out in all SMS messages we send.

Personal Data Collection and Use:
We collect information you provide directly when you use the Services, such as your name, email address, phone number, and the details of your appliance repair request. We may also collect information automatically through your use of the Services, such as your IP address, device type, and browsing activity. We use your information to provide
and improve the Services, process your requests, send you appointment reminders and updates.

Sharing Your Personal Data:
We will not share your information with any third party for marketing purposes without your express consent.
We may disclose your information if required by law or to protect the rights or safety of ourselves or others.

Security of Your Personal Data:
We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction.
However, no internet transmission or electronic storage method is completely secure, so we cannot guarantee
the absolute security of your information.

Children’s Privacy:
Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian, and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from anyone under 13 without verification of parental consent, we take steps to remove that information from our servers.

Changes to this Privacy Policy:
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Website.

Contact Us:
If you have any questions about this Privacy Policy,
please contact us at support@promax-service.com or (669) 777-1997
Updated at:
September 2024
By using our Services and providing your phone number, you agree to the terms of this Privacy Policy.